— SUCCESS STORY

Retention

Challenge

Over the past 5 years technology has been increasingly applied to recruiting individuals that “fit” culturally with an organization - but there has been almost no improvement in the retention of employees that do “fit.”

Our data suggests that most organizations disproportionally lose individuals with strong soft skills. These are those who demonstrate the behaviors that the organization most needs to prosper.

This results in employee churn either not improving or lowering overall corporate culture.

This case study demonstrates how workplace behavior data can identify and help create a plan to retain culturally important talent in an 8,000 person “knowledge worker” organization.


Application
The client uses Indigometrics, so each of its employees already has a values “rating.” These are defined as a set of 5 “soft skills” or “behavior dimensions” that are relevant to the client’s workplace.

At project start employees that have left over the past 6 months represent approx. 5% of the company size. Note that this is a low churn organization and that this rate is often much higher.

The “Leavers” are generally more highly rated employees. These are the employees that are most culturally important to the organization.

The organization ran a culture change exercise designed to increase innovation - losing employees that demonstrate skills related to innovation is particularly concerning.

Results

  • The client used our data to assess that 20% of their asset value can be attributed to their culture. We showed that the “cultural value” of a high soft skills employee was $2 million more than that of a low soft skills employee.

  • The client has traditionally left human capital matters to Human Resources. This pilot re-engaged management in programmatically focusing on soft skill retention.

  • Divisional level comparison reporting allowed divisions to compare their retention successes and to learn from each other.

  • The consultant is now working with the client on a wider retention plan to actively promote individuals with strong soft skills and a cultural “fit” using Indigometrics as a baseline.




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