Challenge
Proving a statistical link between specific workplace behaviors
and specific workplace KPIs has long been a focus for people
consultants and data firms. It takes data previously confined to
HR and makes it operationally relevant across the organization.
In this case study, Indigometrics’ software is applied to an
organization’s 15,000 person strong sales and support
operation. The performance of this operation is heavily
metricized against specific KPIs at the individual and team level.
The request was to demonstrate our ability to statistically link
specific behaviors to specific KPIs at scale.
Application
A consultant created a codification of “good” behaviors to
benchmark against by working with the client based on its
experience of behaviors that are likely to impact the target
KPIs.
Indigometrics uploaded this behavior codification to its
platform and collected peer review data against these
behaviors using an iterative pulse data generation approach.
Each participant was asked 5 questions about 5 different
peers every week requiring ~3 minutes. Participation grew
quickly to over 90% and remained strong throughout the
entire period.
The client has planned a significant expansion of scope for
the project in 2022 to include an additional 175,000 staff in
order to obtain a more complete data set.
Results
